Terms and Conditions
Welcome to ProLineEmb.com. PLEASE READ
THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE, YOU AGREE
TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO
THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEBSITE. ProLineEmb.com
and Pro-Line Designs, LLC. collectively referred to herein as “Pro-Line Designs”,
reserve the right to change, modify or amend these terms and conditions without
notice. For this reason, we encourage you to review these Terms and Conditions
whenever you use this site.
PRODUCTS and SERVICES
Products and services provided by Pro-Line
Designs are for your personal use only. You agree to abide by these terms of
service and not to use these products and services or related messages for any
unsolicited or unauthorized advertising, promotional materials, "junk
mail," "spam," "chain letters," "pyramid
schemes," or any other form of solicitation.
The customer is fully responsible for
final proof and layout approval prior to the printing process. Any jobs
that have been “approved” and/or or sent to press cannot be altered or changed
due to the nature of the printing process, and no refund will be given.
Pro-Line Designs, LLC shall NOT be LIABLE for errors in a final
product caused by any of the following reasons: Misspelling, Graphics, Grammar,
Damaged Fonts, Punctuation, Finished Product Size, Poor Orientation or
Alignment once the proof has been “approved”.
An emailed proof will be available for
your review after you have uploaded your files. We strongly urge customers to
check the electronic proof of their artwork before submitting the order.
No job will be sent to press without your approval.
A proof is NOT an accurate color
reproduction of your final printed piece but is the final opportunity for you
to check the layout, bleeds, crops and final text. They also do not show the
color change from RGB or Pantone to CMYK. Therefore, Pro-Line Designs
will not be liable for color variation between the proof and the printed
product. We will try our best to match the colors of the proof and the
printed product but please understand that color variation differences are
inherent inconsistencies of the printing process and we will not be held
responsible for it. It is the customer's responsibility to determine if the job
is color critical.
The proof should be checked by you
against the original file for possible errors in layout, copy, spacing,
punctuation or image placement. You, the Customer are fully responsible for all
that is contained in the final “approved” proof, so please make sure you review
Under these Terms and Conditions, you
agree that you will NOT upload any artwork files consisting of the following
material: offensive, indecent or improper material, any material that could
give rise to any civil or criminal liability under applicable law; and any
material that could infringe rights of privacy, publicity, copyrights or other
intellectual property rights without the permission of the owner of these
rights and the persons who are shown in the material if applicable. We will
refuse an order, which in our opinion may be illegal in nature or an
infringement on the rights of any third party. You accept full legal liability
for the content of material processed and printed on your behalf and under your
instructions. We reserve the right to refuse an order without disclosing a
All artwork, designs and images should
be provided in vector art form or bitmap images must be provided in minimum of
300 DPI and RGB color mode. Pro-Line Designs is NOT RESPONSIBLE for images
printed as fuzzy, distorted or pixilated due to low resolution artwork provided
by the customer, especially if it is “approved” by the customer already. Pro-Line
Designs is also not responsible for any color shift that occurs in conversions
from RGB to CMYK color modes for Full-Color Sublimation or Digital prints. If you cannot provide clear vector art, we
will be happy to redraw your design for a fee.
Submit your artwork to be redrawn and we will provide you an artwork
estimate for your approval prior to redrawing.
Our artist checks all submitted artwork
files before printing, but you are still 100% responsible for the accuracy of
your print-ready artwork files, and we encourage you to proof-read all files
carefully before submitting to Pro-Line Designs. By submitting the artwork to Pro-Line
Designs, you certify that you have the right to use the image(s) in your
artwork files. DO NOT send any "one-of-kind" prints or artwork.
Although we take every precaution to safeguard your materials, we are NOT
responsible for loss or damage of images or artwork.
All information, data, text,
photographs, graphics, messages or other materials are the sole responsibility
of the person from which the content originated. By uploading your text and
artwork you, the customer, agree to be held entirely responsible for all the
content that you send, upload, transmit, or post to Pro-Line Designs.
Recognizing the global nature of the Internet, you agree to comply with all
local rules regarding online conduct and acceptable Content.
You agree not to use our Website to
send, upload, post or otherwise transmit any Content that contains (i) child
pornography or anything indecent, obscene, lewd, lascivious, filthy or vile;
(ii) a threat to kidnap or injure a person, a threat to injure the personal
property or reputation of another person, a threat to accuse any person of a
crime, a threat to inform another that a person has violated any law of the
United States, or a threat of blackmail; (iii) any matter advocating or urging
treason, insurrection, or forcible resistance to any law of the United States;
(iv) any defamatory remarks directed at any other person or company; or (v) any
content that infringes the intellectual property rights or other proprietary
rights of Pro-Line Designs or any third party.
Pro-Line Designs does not control the
content provided by customers and does not guarantee the accuracy, integrity or
quality of the Content. Under no circumstances will Pro-Line Designs be liable
to you in any way for any content you may be exposed to that you may find offensive,
indecent or objectionable.
You acknowledge that Pro-Line Designs
does not pre-screen content, but that we have the right (but not the
obligation) in our sole discretion to remove any content that violates the
terms of service or may otherwise be objectionable.
You further acknowledge and agree that Pro-Line
Designs may preserve content and may also disclose content if required to do so
by law or in the good faith belief that such preservation or disclosure is
reasonably necessary to: (a) comply with legal process; (b) enforce the terms
of service; (c) respond to claims that the Content violates the rights of
third-parties; or (d) protect the rights, property, or personal safety of Pro-Line
Designs, its users and the public.
Graphic Design Services
By ordering and using our graphic
design services, you, the customer, agree that all designs created and revised
by Pro-Line Designs, LLC. are the sole
intellectual property of Pro-Line Designs, LLC. Therefore, this artwork
cannot be released to the customer unless there is a written agreement with
payment provided to compensate Pro-Line Designs, LLC. for releasing its
intellectual property and/or transferring over copyright rights.
ACCOUNT ACCESS and
You agree that you are responsible for protecting
your password and controlling access to your registered account. You agree that
you will be responsible for all orders placed or other actions that are taken
through your registered account.
All prices and amounts given by Pro-Line
Designs are in U.S. Dollars (USD), unless otherwise noted.
If a customer purchases any products or
services at Pro-Line Designs, the customer agrees to fully pay for all charges,
including taxes and any applicable shipping/handling fees, by credit card or
with an approved payment method upon delivery or if shipping, when we complete
an order. We will not ship a print job until we have received the full payment. We will not start working on a print job
until we have received the deposit payment.
Once a print job has been “approved” by
the customer, no changes are allowed to the artwork files, job characteristics,
or printing turnaround time. After a print job has been sent to our press
department, the customer is responsible for paying the entire amount of that
print job along with applicable taxes and shipping/handling fees, unless
otherwise agreed upon in advance.
Sales Tax Policy
Pro-Line Designs charges State and
Local Sales tax based on all orders unless you are tax exempt. If you are tax
exempt, notify us before placing your order and you need to send or fax to us
your tax exemption certificate at the time of order.
Job Cancellation & Quantity/Printing
A processing fee equal to 15% of the
total order amount (minimum of $15) will be charged for each job cancellation
and printing downgrade (downgrade in quantity), if it is requested BEFORE it is
sent to the press. Once an order has been sent to the press and/or work
has been started, the job CANNOT be changed (job cancellation and printing
downgrade not allowed) and there will be NO REFUNDS.
All sales are final. Since we customize
each order according to your file and exact specifications, no refunds will be
given once Pro-Line Designs starts working on your order. Usually, work will
begin on your job as soon as we have received your files and down payment. In
the event that we have not started working on a specific order or it has not
been sent to the press yet, we may allow a partial refund subject to the
cancellation processing fee referenced in the paragraph above. However, any
labor hours (proofs, graphic design, etc.) or administrative fees (credit card
fees, etc.) will be subtracted from your refund. We will not accept any refund
requests after 7 days from the date you “approve” the order.
Limit of Liability
Customers must notify Pro-Line Designs
within 7 business days of the date of delivery or date of pick-up of any
defects discovered in the printed product. 100% of the product must be returned
to Pro-Line Designs at the customer's expense within 15 days from the date of
delivery or date of pick-up. If we accept the claim as valid, Pro-Line Designs
will reprint the order and return it back at no cost to the customer.
Charges to rush print are non-refundable. Pro-Line Designs assumes
no liability beyond the price of your order.
Errors that we are not responsible for
include, but are not limited to: Any spelling, graphics, grammar,
punctuation, orientation/alignment mistakes, that are “approved” by the
customer. We are not responsible for inconsistencies that are inherent to
the printing process, folding or boxing mistakes.
Each order placed through Pro-Line
Designs is a contract between the customer making the order and Pro-Line
Designs. The fact that you have made an order on behalf of a third party does
not absolve you of liability to Pro-Line Designs. Any decision by a third
party not to accept printed items or to cancel the order with you does not
affect your liability to Pro-Line Designs.
Marketing Promotions and
Please Note: All prices and
specifications are subject to change without notice. No adjustments will be
made after an order is placed. Special Offers are not valid for previous
purchases before the promotion start date or after the promotion expiration
date. Our promotions apply to printing charges only. Custom quotes,
mailing postage, shipping charges and sales tax, etc. are excluded from our
discounted offers. Multiple promotions and discounts cannot be combined.
TURNAROUND TIME &
Turnaround time on printing orders
begins once deposit payment has been received for your order, AND your
print-ready files have been uploaded to your account, attached to your printing
job, and “approved” for printing.
For printing jobs that do not have
complete digital source files provided or have submitted files that are not
print-ready (and causes a delay), printing turnaround begins when we have your “approval”
on the print-ready file(s)/proofs, not from when the order was first submitted.
All turnaround times are based on
business days and office hours: Monday through Friday 9am - 6pm Eastern,
Standard Time (EST), excluding all national and federal holidays.
All jobs with standard turnaround times
submitted and “approved” before 9am EST on any given working business day will
begin production (day 1 of turnaround time) that day. If the order is
submitted and “approved” after 9am EST on any business day, the job will begin
production (day 1 of turnaround time) the following business day. If the job is
submitted and “approved” on a weekend, the job will begin production on the
next business day.
The estimated production turnaround is
based on the typical number of hours or days that a print job requires to
complete under normal circumstances, excluding Saturdays, Sundays and holidays.
Pro-Line Designs is closed Saturdays, Sundays and holidays, so these days are
not considered when calculating printing turnaround time. You will be informed prior to your “approval”
what your expected delivery may occur.
In addition, while Production
Turnaround includes ordering, sorting, prepping films, printing, folding and boxing
for delivery. it does not include mailing or shipping transit times. If
you are having the order shipped, you should allow additional business days for
delivery based on the shipping method you select.
Annual Pro-Line Designs non-production
dates: New Years Eve & New Years day on December 31 & January 1,
Memorial Day on the last Monday in May, Independence Day on July 4, Labor Day
on the first Monday in September, the week of Thanksgiving on the fourth
Thursday & Friday in November, Christmas Eve and Christmas Day on December
We will not refund a job based on
turnaround time. If you have a time-sensitive job, please be sure to
notify Pro-Line Designs upon ordering. Cancellation of a job based on
turnaround time is permitted ONLY if Pro-Line Designs agrees to these terms in
writing as a condition when the customer places the order.
Low Quality Artwork
If we deem that submitted artwork is
low-quality (i.e. low resolution) which will cause low quality prints, we may
put your job ON HOLD until you re-submit and re-“approve” new artwork.
This time is NOT INCLUDED in the turnaround time. Furthermore, the
customer is 100% responsible if the artwork they submit is low quality, and in
turn, the products produced are low-quality.
Again, we recommend that we redraw any low quality artwork for a fee.
For rush orders, orders and files must
be submitted by 9:00 A.M EST (12 noon EST) for that day to count as the first
day in the Turnaround Time. If you submit after 9:00 A.M. EST, the first
day of the Turnaround Time will be the next business day.
No refund on shipping charges will be
allowed on any job once it has shipped.
Pro-Line Designs ships jobs via UPS and
USPS Priority Mail. Our responsibility is limited to preparing your
printing order and delivering it to shipper for delivery.
Once a package is shipped, Pro-Line
Designs is not responsible and will not be liable for late or damaged packages
during the shipping process.
Please keep in mind that shipping
transit time is based on the number of business days in transit and does not
include weekends, holidays, or the day the package is picked up by UPS.
Arrival dates are only estimates because they can be subject to
unforeseen delays in transit.
Pro-Line Designs is not responsible for
any delays in shipping and we will not upgrade the shipping method to
accommodate a missed estimated ship date. Customers may feel free to upgrade
the shipping method before we ship at their own expense.
If a package is not delivered due to an
error made by the customer in submitting the proper shipping address, Pro-Line
Designs will reship the package with corrected address and charge an additional
non-refundable shipping/handling fee for the shipment.
Pick-up orders will be kept for 15 days
from the delivery of the pick-up notification by email.
If the order has not been picked up
from Pro-Line Designs 's facility within 30 days, it will be shipped directly
to the customer, and customer will be billed for applicable shipping charges,
however, we cannot ship to P.O. Boxes or APO/FPO.
Pro-Line Designs reserves the right to
show customers samples of any products we have printed and/or designed.
RIGHT TO REFUSE SERVICE
Pro-Line Designs reserves the right to
cancel or otherwise refuse print jobs it deems are obscene or offensive,
including but not limited to pornographic materials. Pro-Line Designs reserves
the right to refuse service to any customer for any reason without disclosing
said reason. Pro-Line Designs reserves
the right to charge the customer for services rendered up to the point that the
job was cancelled.
GENERAL TERMS AND
You, the User, acknowledge that all
content included on the Pro-Line Designs website: ProLineEmb.com , including
without limitation, the information, data, software, photographs, graphs,
typefaces, graphics, images, illustrations, maps, designs, icons, written and
other material and compilations are intellectual property and copyrighted works
of Pro-Line Designs, LLC or the copyrighted property of parties from whom Pro-Line
Designs, LLC has licensed such property, without the written consent of Pro-Line
Designs, LLC and/or its various third-party providers. It is strictly
prohibited to use, copy, reproduce, republish, upload, post, or transmit any
content to or from the Pro-Line Designs Website, in all forms, media and
technologies. It is also prohibited to use any robot, spider, or other
automatic device, or manual process to monitor or copy our Web pages or the
content contained therein without prior written permission of the owner.
You may not use, copy, reproduce,
republish, upload, post, transmit, distribute, or modify any trademarks,
service marks, or logos (including words, names, and designs) that are not
owned by you or licensed to you onto materials and merchandise to be printed
with Pro-Line Designs printing services. You shall not use unlicensed
copyrighted materials from photographers, artists, publishers, composers,
writers, and other authors of original works where the copyright owner's
exclusive rights prohibit the reproduction of any original work. Pro-Line
Designs policy strictly prohibits the use of explicit language or pornography
on printed materials and merchandise.
Pro-Line Designs is operated within and
under the Laws of the State of Georgia. As such, the laws of the State of Georgia
thereby. If you choose to access our site, you also agree to do so subject
to the Laws of the State of Georgia. We make no representation that our website
or other services are appropriate, legal or available for use in other
locations. You consent to the exclusive jurisdiction and venue of the courts
located in Jasper County, Georgia for all disputes arising out of or relating
to the Terms and Conditions and/or use of this Site.
The user assumes all knowledge and
understanding of applicable law and is responsible for compliance with any such
laws. Users may not use Pro-Line Designs’s services to transmit any material
that violates applicable state, federal, or international laws, regulations or
other government requirements in any way.
You agree to defend, indemnify and hold
harmless Pro-Line Designs, LLC., their employees and affiliates against any and
all claims, damages, legal fees, costs and expenses arising from or related to
your use of the Site or related to customer-submitted content. You also certify
that you own rights to or have a license for the content or image(s) being used
in your order.
Transfer of Title
Once Pro-Line Designs ships or delivers
the order, the customer agrees that ownership and responsibility of the printed
products transfer to the customer. This means that the risk of loss and
title for such items pass to you upon our delivery to the carrier or delivery
to you the customer.
Disclaimer of Warranties
Pro-Line Designs makes no
representations or warranties of any kind, express or implied, regarding the
use or the results of the use of this Website in terms of correctness,
accuracy, reliability, etc. to the fullest extent permitted by applicable law.
Pro-Line Designs also will not be liable for any interruptions in the
availability or use of this Website.
Limitation of Liability
In no event shall Pro-Line Designs, LLC,
its vendors, employees, or affiliates be liable for any injury, death, loss,
claim, accident, delay, or any other direct, indirect, consequential, or
incidental damages resulting from loss of use, data or profits, arising out of
or related to this Website, or the information contained within it, whether
such damages arise in contract, negligence, tort, under statute, in equity, at
law, or otherwise, even if we have been advised of the possibility of such
damages. In no event shall Pro-Line Designs be liable for any damages or
consequences arising from or related to your inappropriate or unauthorized use
of the Site or its content.
If a suit, action, arbitration or other
proceeding of any nature whatsoever is instituted in connection with any
controversy arising out of this Agreement or to interpret or enforce any rights
under this Agreement, the prevailing party shall have the right to collect from
the other party its reasonable costs and necessary disbursements and attorneys'
fees incurred in enforcing this Agreement.
By creating an account or purchasing an
order through Pro-Line Designs, you agree to receive emails related to the
status of your account or purchase order, including job status changes, job
shipment, or job related warnings such as delays or art issues. You cannot
unsubscribe to these emails because they are necessary to facilitate
communication between Pro-Line Designs and its customers.
You agree to promptly update your
membership or registration information (if applicable) in order to keep it
current, complete and accurate. Pro-Line Designs is not responsible for email
notifications that are redirected or not received in the inbox due to an
incorrect email provided by the customer, or customer's email filter settings
that do not allow acceptance of our emails, or any other technical difficulties
beyond our control.
E-mail notifications are provided as a
courtesy to the customer, however, it remains the customer's responsibility to
check their Spam email folders or contact our office for the status on their
Periodic newsletters, product specials,
promotions, sales, coupons and time-sensitive offers are only sent to those who
sign up to receive our newsletter and provide their email addresses. You have
the option to unsubscribe from these services at any time.
You may only use this Site to make
legitimate requests to purchase the products or services offered and shall not
use this Site to make any speculative, false or fraudulent requests. You may
not use robots or other automated means to access this Site, unless
specifically permitted by Pro-Line Designs. You represent that you are of the sufficient
legal age of 18 to create binding legal obligations for any liability you may
incur as a result of your use of this Site.
It is a violation of law to place a
request in a false name or with an invalid credit card. Please be aware that
even if you do not give us your real name, your web browser sends a unique
Internet address to us that can be used by law enforcement officials to
identify you. Fraudulent users may be prosecuted to the fullest extent of the
Pro-Line Designs allows the user to
electronically copy and/or print hard-copy portions of this Site for the sole
purpose of using this Site as a shopping resource. Any other use of materials
or content on this Site, including reproduction for a purpose other than that
noted above without prior written consent of Pro-Line Designs is prohibited.
All comments, feedback, suggestions and
ideas submitted, copied, or sent to our email address become and remain the
exclusive property of Pro-Line Designs. You relinquish all rights to such
comments, feedback, suggestions, and ideas. These may be used and quoted by Pro-Line
Designs in any medium for any purpose anywhere without obtaining your consent. Pro-Line
Designs is not obligated to pay the person who commented any compensation for
any of the comments submitted if we choose to publish the comments and the
first name and first initial of the last name of the person who commented. You
agree you will be solely responsible for the content of any comments you make.
Links to other
Our Website contains links to outside
services and resources. We are not responsible for the content located on any
third-party site nor do we warrant the accuracy or completeness of the
information or content included on the Websites of these outside services and
resources, even if we provide links to them. Your use of those third-party sites
therefore not responsible. We encourage all users to review said privacy
policies of third-party Websites.
Pro-Line Designs reserves the right to
modify or discontinue the Service with or without notice to the user. Pro-Line
Designs shall not be liable to users or any third party should it exercise its
right to modify or discontinue the Service. User acknowledges and accepts that Pro-Line
Designs does not guarantee continuous, uninterrupted access to our Website, and
operation of our Website may be interfered with or adversely affected by
numerous factors or circumstances outside of our control.
Terms of Agreement
The user understands and agrees to
agreement is between the user, ProLineEmb.com and Pro-Line Designs, LLC and it
supersedes any prior understandings or agreements (whether oral or written)
regarding the subject matter, and may not be amended or modified unless in
writing and available on this Site. If any provision of this Agreement is found
to be invalid, illegal or unenforceable, the validity, legality and
enforceability of the remaining provisions will not in any way be affected or
impaired and shall remain valid and enforceable to the maximum extent
you have questions regarding our Terms and Conditions and/or its implementation,
feel free to o
ask questions or comment about this policy,
contact via our Contact Us link.
You for Visiting Our Website.