Last Updated on June 7, 2019.
Customers must notify Pro-Line Designs within 7 business days of the date of delivery or date of pick-up of any defects discovered in the printed product. 100% of the product must be returned to Pro-Line Designs at the customer's expense within 15 days from the date of delivery or date of pick-up. If we accept the claim as valid, Pro-Line Designs will reprint the order and return it back at no cost to the customer. Charges to rush print are non-refundable. Pro-Line Designs assumes no liability beyond the price of your order.
Errors that we are not responsible for include, but are not limited to: Any spelling, graphics, grammar, punctuation, orientation/alignment mistakes, that are “approved” by the customer. We are not responsible for inconsistencies that are inherent to the printing process, folding or boxing mistakes.
Each order placed through Pro-Line Designs is a contract between the customer making the order and Pro-Line Designs. The fact that you have made an order on behalf of a third party does not absolve you of liability to Pro-Line Designs. Any decision by a third party not to accept printed items or to cancel the order with you does not affect your liability to Pro-Line Designs.
If you have questions regarding our Return Policy and/or its implementation, feel free to o ask questions or comment about this policy, contact via our Contact Us link.
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